Our company "Alter Domus" means "Second Home" in Latin. It is a relocation consultancy firm based on the island of Penang. Penang is situated on the northwestern part of Peninsular Malaysia. We handle immigration matters and specializes in Malaysia My Second Home (MM2H). Alter Domus is an official sponsor for MM2H and we are licensed by the Ministry of Tourism. Being efficient in all work, we obtained the very first license and we are very proud to bear the license number MM2H-0001. We are probably the largest sponsor in Penang and we have been operating formally since 2005 and informally since 2001.
We are PASSIONATE about our work. It is the passion that makes us who we are today. Our present approval rate is about 99.8%. (out of hundreds of clients)
Our company specializes in MM2H only. We do nothing else. Therefore, we will provide services that others find it hard to match. Our focus is just only YOU. We have nothing that will distract us from meeting your needs. See all the comments below to back our claims.
Click here to see our license to operate as a licensed MM2H sponsor (valid until December 2013) - we are in the process of renewing this license and we don't expect any problems in getting a new one as we are one of the largest sponsors in Malaysia.
We provide complete solutions for relocation and settling down, thus you don't have to worry about the little things that will make your life miserable. We know that relocating to a foreign land is exciting and challenging but it should not be too taxing or burdensome. Let us help to make sure that your stay in Penang is memorable and easy. We believe in serving our clients well and as such we tailor our plans to suit their needs.
We promote MM2H aggressively and we are working very closely with the Ministry Of Tourism and Penang Tourism Action Council to promote Penang and MM2H overseas. As a legitimate company with a large number of foreign clients, client privacy is very important to us. We do not disclose our clients to outsiders unless we have their permission. However, if you do need a reference, we are more than happy to provide you our list of people who has agreed to be our referee. All our clients are happy about our services. It is just that some of our clients value privacy more. Here are some of their comments (real ones, not fabricated!), We can ask them to communicate with you directly or meet up with you :
**We are not soliciting any more recommendations as most of our clients prefer to be private and we have more than sufficient recommendations. If we were to ask all our clients to give us recommendations, then it will definitely be more than hundred pages as have hundreds of clients. Visit our office if possible and you will see that it is always busy. Our clients/friends drop by all the time to ask questions or to get some work done.
Please click here if you would like to read the recommendations that were given to us before 2008.
I would like to thank Rosalind, TG and the team in Alter Domus for a great job. You all have done well and all processes were carried out very professionally and well organized and that I have deep admiration for that. Well done! - MM (Sweden, 2009)
Click here for our letter of recommendation. - JB / RB (UK, 2009)
We are very happy with how smoothly the process of moving to Penang has gone, and it would not have been possible without Alter Domus. Their flexibility and efficiency in everything, from processing the visa application, supervising the house renovation, and helping with all the little things that have to be taken care of when moving to a new location, has made this move the easiest of our lives. We recommend Alter Domus without reservation. - TAS / LGC (Germany/UK, 2009)
We would like to place on record our appreciation and thanks for all that was done for us in applying and achieving the MM2H. The whole process went without a hitch and was very painless and we are thrilled in now having a second home we can go to. GT / ST (South Africa, 2009)
Click here for our letter of recommendation. - RG (France, 2009)
We would whole heartedly recommend Alter Domus. As soon as you meet the "Team" you feel like "one of the family" and they take a positive delight in helping out with any query - however trivial. Their telephone is never switched off whatever time of the day it is. We have found them extremely efficient, courteous, and reliable. They keep you fully abreast of the situation at all times and are honest in their comments if they think a different approach is applicable and will fully explain the reasons. We feel confident in their abilities and fortunate to have them on "our side". - E & LF (UK, 2009)
Alter Domus has a great team, and it is the best thing that happened to us in Penang. We discovered them back in February 2008, when we first arrived, looking for a home. They helped us find an excellent place, got our MM2H even before we had completed the house buying process, provided a very good contractor who did all the redecoration as we wanted, advised us on where to buy furniture and all sorts of stuff. After we settled in, AD found us very good home cleaners. For a very reasonable sum, AD look after our home when we're away and whenever we need something in Penang to be done while we're not there, an email is enough for AD to carry out any task. And what it's more, they are all very nice, friendly people. We recommend them unreservedly. - M & SM (Italy, 2009)
I can personally strongly recommend Alter Domus for applying for the MM2H program. They deliver excellent work and their services are correct, accurate, very professional and moreover they are very friendly and always helpful. No matter what your question is they always react promptly and correct. So do not hesitate to contract them for the MM2H program because you will be certain that they provide you with the utmost assistance and their success rate is 99%. DJ & JB (Netherlands, 2009)
Click here for our letter of recommendation. - JMG (Singapore/UK, 2009)
Alter Domus, and more exactly Rosalind and TG, have been extremely professional and efficient in handling our MM2H application. To begin with, they have been helpful answering our endless inquires even thought we were not their clients yet. Eventually, I feel like they became friends of our family. This friendly, considered approach to clients' needs makes them quite unique. Thanks Rosalind and TG! - CD (USA, 2009)
We would like to express our thanks to TG, Roselind, Mr. Moey and the whole Alter Domus team for their great help and efficiency. Our visa application went on very smoothly. Their work is very professional and they are all very friendly. First the preparation of the documents, all done by e-mail between Penang and Switzerland without any stress. Then on our arrival in Penang for the medical check-up, everything was well prepared and there was no waiting. Few days later we met Mr. Moey at Putrajaya to get our visa stamped, there, also, everything was well prepared, within an hour we had our visa on our passports. I recommend Alter Domus to those who wants to apply for the visa MM2H without having all the hassle or the DIY method. Now we are waiting to move permanently to Malaysia (Dec 2009). We know that TG, Roselind and their team will be there if we have any problems or if we need any advice. So we are preparing our move without any worries and we are looking forward to see the Alter Domus team again. - JR / MLRR (Switzerland, 2009)
Ever since we met Roselind at Penang on our ''FEELER'' visit we felt very comfortable dealing with your company. Your quick responses to every letter, be it the smallest query or a big one has the status of an online response. You are faster than an airline reservation system. It would be unfair not to mention Mr Moey who has the energy of a young lad and contributes immensely to make the entire process seem like an easy task. Minder would certainly mind if I don't add her to my list .She has been of great help. All fingers in a hand make their contribution to accomplishing a task..... We are immensely happy at our decision to retain your highly skilled and professional services. Good luck and big progress..''GONG XI FA CAI'' - Ramanathan family (India, 2009)
It's possible to do MM2H unaided. Don't even think about it, when Alter Domus is there to help. They are totally dedicated and see you all the way through the process - and are still there later whenever you need further help or have any niggling questions. I was planning to settle in Penang but eventually ended up in KL. It didn't make any difference to the Alter Domus team - they were still there to help - and still are. Thanks to all at Alter Domus. - NM (UK, 2009)
You want to apply for MM2H, let Alter Domus handle it for it. They (esp. TG and Roselind ) are the true masters of the procedure and make it hassle-free for you. They provide excellent service, give useful hints and infos and deliver on a level of professionality which is real value for money. Thanks and I offer to recommend them to who ever wants to contact me directly - AL (Germany, 2009)
"Roselind, TG and their team handled my visa application process smoothly, professionally and effectively. I have been especially impressed by the continued support from the team even after my visa had been obtained. I have no hesitation is recommending their services" - PP (UK, 2009). PP endorsed his visa in 2006
Overall I found Alter Domus's service absolutely excellent. I put a great deal of time pressure on them and they came up trumps every time, moving from initial enquiry to obtaining my MM2H stamp in just 85 days, even though two weeks were lost because I had to obtain a new passport! What impressed me most, however, was the fantastic responsiveness of TG and the helpfulness of his emails. No-one could have worked harder to help the process along or to build my confidence in the sheer professionalism and dedication of the organisation I had chosen to help me. Nothing was too much trouble and even when I sent emails that arrived close to midnight Malaysian time, expecting a response the next day, often I would have a response within ten minutes! - GS (UK, 2009).
We can count ourselves extremely lucky having found Alter Domus and let them handle our visa application. Their service goes beyond the mere handling of papers, you will feel the sense of reliability once you talk to them. Getting the visa off the ground is just the first step and there is so much more they can do for you. We are certain that if you deal with them you will feel the same as what we did - total reliability and peace of mind. We would have no trouble recommending Alter Domus to anyone who plans to go through the MM2H process and beyond. Their entire team has been fascinating. - MD/YD (Switzerland, 2009)
I take this opportunity to thank you all at the Alter Domus office for taking good care of me during the visa application process. You all have been very professional and friendly. Thank you too for the prompt communication and that all matters are resolved immediately. I will definitely recommend you to others that need assistance for the MM2H program"- LC (Denmark, 2009).
"Alter Domus is one of the most effecient and well run service organizations I have met after many years of international business experience. Their quality of service and ability to get things done is first class. In addition even after arriving to live here they continue to offer an excellent follow up support service." - JJ (Canada, 2010)
We have dealt with Alter Domus - TG and Roselind - on a regular basis, from the time we applied to the MM2H Programme, right through to our acceptance, and ultimately our visit to Penang(from Canada) to have the paperwork completed. Throughout this process they have been incredibly efficient, professional and have never kept us waiting for an answer. We know that TG and Roselind will be there to assist us in whatever way they can once we relocate, and we now consider ourselves very fortunate that we can count on them not only as advisors, but as 'friends'. Thank you Roselind and TG for everything you have done for us. You may contact us any time through Alter Domus for more information. - JI / DI (Canada, 2010)
You are amazingly efficient and knowledgeable. Your services are very much appreciated. - TNC (Canada, 2010). Passport endorsed in Feb 2009
We were glad that everything went so smoothly, from the start of our paperwork to getting visa endorsement; everything completed in 3 months ! Their service is amazingly efficient. Every question was answered on the same day even though it is late in the evening! When we came to Penang for 2-month holiday (after the application was submitted), we were hoping to get the visa approved and have our passport endorsed at the same time. We managed to get them done in record time. TG even came several times to visit us and give us more personal and valuable advice. We were taken care of like long-time friends. Many thanks to TG and Roselind! We highly recommend Alter Domus to anyone considering MM2H, not only as sponsor, but also as friend once you move over to Penang. - AY (Netherlands, 2010)
Click here for my email. - HM (South Africa, 2010)
Thanks so much for all your help! You all have been truly great! I am impressed with the way you and your staff work. They are quick and efficient in returning answers. -GREAT JOB! - JWJ (Sweden, 2010)
Many thanks to Roselind, TG and all the staff at Alter Domus. Now we are back home at our "old" home country, preparing the move to our second home, Penang. Your support and professional handling of the visa was beyond what we expected and you gave very nice services. We have adopted Penang as our second home, and looking forward to coming again in August when the school starts. We visited a shop in Batu Feringgi, and the owner said " You come as a customer, but leave as a friend", and that is how we feel about our relationship with Alter Domus." - JK (Sweden, 2010)
"We were in touch with Alter Domus for two months before coming to Malaysia. We KNEW immediately we had made the right choice. A.D. is conscientious, thorough....and gave us a completely TROUBLE-FREE experience. We simply gathered the necessary information, and Alter Domus did the rest. They are beyond wonderful! They are INCREDIBLE!" - N&G (USA, 2010)
In short, we will make sure your stay in Penang is comfortable and memorable and we would like to have a good and lasting relationship with our clients. We hope that you will join our group of foreigners who have made Penang their second home. Alter Domus will provide you with services that will exceed your expectations.
Roselind Moey is the managing partner and resident consultant for Alter Domus. She is a relocation specialist who will help you with your relocation. Prior to becoming a relocation specialist, she was a Company Secretary for a public listed firm in Penang. She has the professional qualification from ICSA (Institute Chartered Secretaries and Administrators), United Kingdom. She is still an Associate Member of MAICSA (Malaysian Association of Institute Chartered Secretaries and Administrators) and has been a company secretary since 1997. She was with PricewaterhouseCoopers Singapore from 1997-2000 before returning to her hometown in Penang. She has experience in negotiating with people and handling the needs of foreigners. Roselind Moey is aided by 2 consultants who are focused on Immigration matters, research on relocation resources and general assistance in relocation.
Alter Domus works with a group of reliable companies to provide quality services to all our clients. We have professional, reliable and trustworthy
Property agents (for rental)
Renovators / contractors / plumbers
Interior designers / carpenters / electricians
Electrical appliances and computer shops.
All other shops or service providers that our clients need.
Our experienced consultants will guide you all the way from meeting you at the office to recommending a good plumber to you. You don't have to worry about relocation and settling down.
Ch’ng Toh Ghee is the administrative and marketing research advisor who helps in getting information for our client. He is in charged of finding ways to promote MM2H for Alter Domus as well as ensuring that the necessary paperwork is obtained from our clients.
Moey Kok Hee is a retired Immigration office who will ensure that the paperwork is done correctly. He is responsible in making sure that all the paperwork is done up properly before submitting to the authorities for approval.
We focus on customer satisfaction and most of our clients are referrals from existing clients. Without good services, referrals is not possible. A very large majority of our clients are professionals (managers, VPs, businessperson, doctors, bankers, engineers etc). Graph is updated annually.
Client Profile - October 2011